Convincing people to change their habits is always a challenge. And weekly grocery shopping is no exception. Therefore, Every time we lose one of our customers, it hurts, it hurts a lot.
Last week I was calling some of those clients who had left us, mainly to learn and improve. Among several surprises, one caught my attention: “I left because her parents arrived ugly and old.”
And I was left thinking. Because it's true that Mrs. Angela's potatoes have dirt on them and sometimes imperfections. Because she harvests them in the summer and then stores them in sacks, in a dark, dry cellar.
Humidity encourages the growth of mold and bacteria. Supermarkets try to prevent this, at best, with industrial cleaning machines; at worst—and most cases—they use sprout-inhibiting chemicals and waxes that give potatoes a shine and prevent contact with moisture. They also discard 30-40% of the potatoes because they "don't look right." We don't, because we know that Although ugly, they're still delicious.
Well, having potatoes available year-round means they won't be perfect, but I already knew that. What I didn't know is that I could lose a customer because of this, and now I understand; it's easy to be disappointed when We don't see or touch the food we're buying . That's why we want to be very clear about the following:
All purchases at Vecinos are guaranteed, meaning that if there is any product that does not meet your expectations, let us know, we will try to solve it and if not, we will refund your money.
Why? Because it's the fairest thing to do, and of course, because we don't want to lose you.
